Shipping & Returns

Shipping Policy

At Panora, we strive to ensure that your orders are delivered in a timely and efficient manner. Once your order is confirmed, it will be processed and shipped within 2-3 business days. Delivery times may vary based on product availability and the destination of the shipment. Standard shipping typically takes between 5-7 business days. We also offer expedited shipping options for an additional fee, which can be selected at checkout. Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the delivery location. We will provide a tracking number for your shipment once it has been dispatched, allowing you to monitor the progress of your delivery. Please note that delivery times are estimates and may be subject to delays beyond our control, such as those caused by postal service disruptions or natural events. If you do not receive your order within the expected timeframe, please contact us at enquiries@panora.com for assistance. We are not responsible for any lost or stolen packages once they have been delivered to the specified address.

Return & Exchange Policy

At Panora, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of receipt for a refund or exchange, subject to the following conditions:

The item must be returned in its original condition and packaging, with all tags and labels attached.
You must provide proof of purchase, such as the order confirmation email or receipt.
Refunds will be issued to the original payment method used for the purchase.
Shipping costs for returns are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will cover the return shipping costs.

To initiate a return or exchange, please contact our customer service team at enquiries@panora.com with your order number and reason for the return. We will provide you with detailed instructions on how to return the item. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days. Please note that it may take additional time for the refund to appear on your credit card statement or bank account, depending on your financial institution.